Terms of Service

OVERVIEW 

Welcome to Vnsshops.com! These Terms of Service (“Terms”) govern your use of our website, services, and purchases. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website.

1. General Information

• Website: vnsshops.com
• Email: [email protected]
• Hosting Platform: WordPress WooCommerce
• Governing Law: United States

2. Returns & Refunds

2.1 Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns:

• Items must be in original packaging and unused.
• Returns must be initiated by contacting us at [email protected].
• Returns should be sent to: 642 Main Street, New Rochelle, NY 10801, United States.
• Items sent without prior authorization will not be accepted.

2.2 Return Methods

• By Mail: Customers must send returns via mail.

2.3 Return Shipping Label

• Defective Products: Free return shipping label (USD 0.00 shipping fee, USD 0.00 restocking fee).
• Customer Remorse: Customers bear the actual return shipping cost (USD 0.00 restocking fee).
• Sale items and gift cards are non-returnable.

2.4 Exchanges

To exchange an item, return the original item and place a new order.

2.5 Refunds

• Refunds are issued after inspection of the returned product.
• It may take up to 10 business days for refunds to be processed.
• If your refund is delayed, contact [email protected].

3. Order Processing & Shipping

3.1 Order Confirmation

• Upon placing an order, you will receive an order confirmation email.
• If the item is available, we will process the charge and prepare for shipment.
• Contact [email protected] if you do not receive confirmation.

3.2 Shipping Charges

• A flat shipping charge of $5.99 applies to all orders within the USA.

3.3 Order Acceptance & Pricing

• We reserve the right to refuse or cancel orders due to pricing errors, fraud risk, or unavailability.
• Additional verification may be required before accepting orders.
• If an order is canceled, you will be notified.

3.4 Handling, Transit & Order Cut-Off Time

• Order Cut-Off Time: 04:00 PM EST (Monday – Friday)
• Handling Time: 1-2 business days (Monday – Friday)
• Transit Time: 4-7 business days (Monday – Friday)

3.5 Shipment Processing

• Orders ship within 1-2 business days.
• Tracking numbers are emailed upon shipment.

3.6 Carriers

• We use reputable carriers like USPS and UPS.
• High-value orders may require a signature upon delivery.

3.7 Order Tracking

• Use the provided tracking number to track your order.
• If you do not receive a tracking number within 11 business days, contact [email protected].

4. Payment Policy

4.1 Accepted Payment Methods

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal

4.2 Payment Processing

• Payments are processed securely through our trusted gateways.
• If a transaction is declined, please check with your bank.

4.3 Pricing & Currency

• Prices are in USD.
• Taxes and shipping fees are displayed at checkout.

4.4 Order Confirmation

• Once payment is processed, you will receive a confirmation email.
• If not received, check spam or contact [email protected].

5. Liability & Disclaimers

• We are not responsible for delays caused by carriers.
• Product descriptions are as accurate as possible; however, we do not guarantee complete accuracy.
• We are not liable for indirect damages resulting from product use.

6. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page.

7. Contact Us

For any questions or concerns, contact us at [email protected]

Contact Us:

Address: 642 Main Street, New Rochelle, NY 10801,United States.

Phone Number: +1 (929) 403-8101 Operating hours: Monday – Friday 8:00 am – 6:00 pm

Email: [email protected]