We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Items must be in their original packaging and unused to be eligible.
2. How do I start a return?
To initiate a return, please contact us at [email protected]. Returns should be sent to:
642 Main Street, New Rochelle, NY 10801, United States
3. Who covers return shipping costs?
Defective Products: We provide a free return shipping label.
Customer Remorse (Wrong purchase, changed mind, etc.): Customers must cover the actual return shipping cost.
4. Are there any fees for returns?
Defective Products: No restocking fee or shipping charge ($0.00).
Customer Remorse: No restocking fee, but return shipping is the customer’s responsibility.
5. Can I return sale items or gift cards?
No, sale items and gift cards are non-returnable.
6. How do I exchange an item?
The best way to exchange an item is to return it and place a new order for the replacement product.
7. How long does it take to receive a refund?
Refunds are processed promptly, but it may take up to 10 business days for your bank or credit card company to process it. If you don’t receive your refund after this period, please contact [email protected].
8. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your shipment.
9. What are the shipping charges?
We offer a flat shipping rate of $5.99 for all orders within the United States.
10. How long does shipping take?
Handling Time: 1-2 business days (Monday to Friday)
Transit Time: 4-7 business days (Monday to Friday)
11. What happens after I place an order?
You will receive an order confirmation email immediately after placing an order. Once processed, you will receive shipping details with a tracking number.
12. What carriers do you use for shipping?
We ship with USPS, UPS, and other reputable carriers. High-value orders may require a signature upon delivery.
13. What payment methods do you accept?
We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
14. What if my payment is declined?
If a payment is declined, please check with your bank or payment provider. You can also try using an alternate payment method.
15. What if my order is canceled?
We reserve the right to cancel orders for various reasons, including suspected fraud or pricing errors. If an order is canceled, we will notify you immediately.
For any other questions, feel free to contact us at [email protected]!
